Before you buy
"I don't have time for a course."
Then don't take one. Scenarios run about ten minutes each and the whole thing is built as reps, not lectures. The six modules total about eight hours, and you can split the lessons and practice into short sittings. Drill Mode reps run thirty to sixty seconds.
"Will this be current? Billing rules change."
They do, which is why the lab doesn't ask you to trust memorized rules. Every scenario carries its payer's rules inside the scenario itself, every lesson and scenario shows the date it was last reviewed, and the skill being trained is transferable diagnosis plus the habit of verifying against current official sources and your own payer documents.
"Will it work for MY payers?"
The lab drills ten high-priority denial patterns and trains you to read any payer's own documents. Other denial patterns exist, and specific rules vary by payer. Outside the lab's starting set are bundling and NCCI-edit denials, non-covered benefits or contractual exclusions, and benefit-exhausted cases. A records request can accompany many denial types, so the lab treats it as a cross-cutting event rather than a category. It never pretends to know your specific plan's rules, and it says so on every screen. No payer's policy is asserted anywhere in this product.
"I'm not a numbers/forms person."
Guided Mode holds your hand through the first scenarios: hints are visible and free, the evidence step tells you how many fields are suspect, and you get a full feedback walkthrough after you submit. Plain-English everything, no jargon left undefined. The scenario picker labels difficulty up front so you can choose what to tackle.
"Why not just hire a biller?"
Hire one. You still need to understand denials to supervise the work — otherwise you're paying a percentage of collections forever and can't tell whether it's being done well. Working through the lab is how you stop being a hostage to a biller and start being a client who can check the work.
"Is this a certification?"
No. You earn a certificate of completion after finishing Module 6 and passing the final simulation exam. It is not a professional certification, credential, or license, and does not represent endorsement by any certifying body, payer, educational accreditor, or government agency. That wording is printed on the certificate itself. If you want a credential, this is not that, and we won't blur it.
"Do you use real CPT codes?"
No. Service codes here are synthetic teaching codes (SIM-9001, SIM-9003, and so on), as are the modifiers and the denial reason codes, because the real code sets are proprietary publications we won't reproduce. Diagnosis codes and place-of-service codes are real, because those are public. The skill you're building is reading the claim and finding the inconsistency, and that transfers to any code set your system uses.
"Is my data safe?"
Every patient, provider, payer, member ID, and claim supplied by the lab is synthetic and fictional, and there are no uploads. The filing-deadline tracker does accept a claim reference and date in your browser, but those entries are not sent to us or stored on our servers; use a non-identifying internal reference and do not enter a patient name, member ID, or claim number. We store the account, purchase, learning, email-delivery, and limited product-usage records described under Your data below, plus anything you type into an issue report. The Privacy Policy has the complete field and retention list.
Access and billing
What happens after I pay?
Three things normally happen within a few seconds. The receipt and thank-you page can arrive before the access webhook finishes:
- Stripe confirms the payment and emails a receipt to the payer email entered for that checkout.
- A first product purchase sets up access through the account for the email entered in that checkout; if no account exists, we create it. An upgrade instead adds access to the existing account that owns the qualifying purchase. The separate receipt-upgrade payment email does not create or move the account.
- The thank-you page links to sign-in. After a first purchase, use the email from that product checkout. After an upgrade, return to the account that owns your original purchase. Onboarding email goes to the account email.
If you land on your dashboard and something you paid for looks locked, wait a moment and reload — the payment webhook may still be finishing. If it's still locked, email us with the receipt and we'll fix it.
How do I sign in?
Go to theremitlab.com/login, enter your current Remit Lab account email, and choose Email me a sign-in link. On your first sign-in, that is normally the email from your original product checkout — not a different payer email entered for a later receipt upgrade. Click the link in that email and you're in.
A few things worth knowing:
- There's no password by default. The sign-in link is the normal way in. If you've set a password on your account, the password fields on the same page work too.
- The link is single-use and expires. If it's stale, request a new one.
- Open the link on the device you want to use. Clicking it on your phone signs your phone in, not your laptop.
- Check spam and promotions if it hasn't arrived in two minutes. Adding our sending address to your contacts may help future messages reach the inbox.
- Typo in the email from your first product checkout? Email us from the address you actually want to use, with the Stripe receipt attached. We'll move the account across. A different email on a later receipt-upgrade payment does not move the account or its access.
How do I get a receipt or an invoice?
Stripe emails a receipt the moment the payment goes through — check the inbox for the payer email entered for that checkout.
Receipts are not available from Account right now. If you need another copy, look for the receipt Stripe emailed to the payer email entered for that checkout, or email us and we will help you retrieve it.
If you need a W-9 or an invoice formatted for your bookkeeper, email us and we'll send it.
Sales tax is calculated by Stripe based on where you are, and it's shown on the checkout page before you pay.
How do refunds work?
Fourteen days, unconditional, no questions.
Email support@theremitlab.com from the address you bought with, inside 14 days of your purchase date, and say you want a refund. You don't have to give a reason, and we won't ask for one. No requirement to have finished anything, no proof of use, no retention offer.
What happens next: we refund the full amount to the original payment method. If an earlier order included the $19 Mini-Kit, that add-on is covered too. Access backed by the refunded purchase ends when the refund succeeds. If another unrefunded purchase independently backs the same access, that access remains. Stripe usually takes five to ten business days to put the money back on a card. That timing is the bank's, not ours.
An expanded-access upgrade depends on active learning access. If a full refund ends the last purchase backing that learning access, the dependent upgrade also stops being usable. That access change does not itself move the separate upgrade payment: we open a review and complete its refund or other needed Stripe reconciliation as part of the same case.
Files you already downloaded are yours to delete — we can't reach into your computer and don't try to. We just ask that you stop using them.
After 14 days we're not able to refund. If something has genuinely gone wrong on our side, say so anyway and we'll sort it out.
Is this a subscription? Will I be charged again?
No. One payment, once. There is no renewal, no seat fee, no plan to convert this into a subscription. Content updates to what you already own are included.
"Lifetime access" means for as long as we run the product. If that ever changes we'll tell you with notice and make the vault assets downloadable first. The templates and checklists you download are yours to keep now, regardless.
What does a first purchase include?
The pricing page lists what each product currently includes, and that listing controls. Every first-purchase product includes at least the complete learning path: six modules, the scenario and exam library shown for that product, Guided, Standard, and Drill modes, the final exam and a certificate of completion, the Denial Reasons Library, the auto-assembled Denial Prevention Playbook, three calculators, and five included templates.
The five included templates are downloadable now. Additional vault assets are not currently for sale. If you previously bought expanded access, the terms of that purchase continue to apply.
Can I add expanded tools and templates later?
Expanded-access upgrades are not currently offered. Every profession package includes all three current calculators and five downloadable templates. We will list any additional purchasable assets with their actual deliverables when they are ready.
Existing expanded-access purchases retain their entitlements and original terms. Your progress, scores, and playbook are unaffected.
I bought the wrong product.
Email us. Inside the 14-day window we can refund and re-purchase, or charge you the difference, whichever you'd rather do.
Is the $19 Front-Desk Mini-Kit available?
Not currently. The planned Mini-Kit contains three printable job aids for whoever books and checks in your patients or clients: the intake data checklist, the eligibility verification checklist, and a one-page staff training sheet. We are not taking new payment for it while its unique files are unavailable.
If an earlier order includes the Mini-Kit, that purchase remains on the account, but the kit's unique files are not currently downloadable. Email support@theremitlab.com if you need help with that earlier purchase.
Can my front-desk person or my associate use my account?
An account is one person's — progress, mastery, and the certificate are all tied to the individual. Sharing a login means two people fighting over one set of scores, and the certificate would carry one name.
For a practice, buy a copy per person, or email us about clinic licensing. Team seat licensing isn't built yet; we'll tell you where it stands rather than sell you something that doesn't exist.
Do I need billing experience to start?
No. Module 1 starts at "what actually happens between a service and a payment." Guided Mode gives free hints and tells you how many fields are suspect. Nothing assumes you've seen a claim form.
If you already work denial queues professionally, this is probably below your level — that's in the "not for you" list on the landing page, and it's there deliberately.
Does this count for continuing education?
No. It carries no CE, CEU, or CME credit, it isn't accredited by any body, and it doesn't satisfy any licensure requirement. It's training you take because you want the skill.
What do I need to run it?
A current browser. It works on a phone or tablet, and the reading and drilling are fine there. Full scenarios are easier on a laptop — you're comparing a claim against an EOB side by side, and that wants the screen.
The simulator is fully keyboard-operable, focus states are visible, and flags and category states are never signaled by color alone — there's always an icon and a label. If you hit an accessibility barrier, tell us; that one we treat as a bug.
Using the lab
Where do I start?
Module 1, then the first Guided scenario. The dashboard's Continue button always points at the next incomplete lesson. Once every lesson is complete, it points you to the scenario picker.
Ten minutes on a scenario beats an hour of reading. If you only have one sitting a week, spend it in the simulator.
How long does the whole thing take?
The six modules run about eight hours of lessons in total. Scenarios are roughly ten minutes each, and Drill Mode reps are under a minute. It's built to be worked through over a few weeks rather than a weekend, and there's no clock — the account doesn't expire.
Do I have to do the modules in order?
Working through them in order gives the intended foundation. Module 2 prepares you for eligibility, authorization, member-ID and coordination-of-benefits scenarios; Module 3 covers provider and credentialing cases; Module 4 covers telehealth, frequency and necessity; and Module 5 covers timely filing and duplicates. All lessons and owned practice scenarios are available from the start. Finishing Module 6 unlocks the final exam.
You can reread anything at any time. Nothing re-locks.
What are the three modes?
- Guided — hints are visible and free, the flagging step tells you how many fields are suspect, and you get the full feedback walkthrough after submitting. This is where you start.
- Standard — up to two hints per scenario, each costing 10% of that scenario's score, with feedback at the end instead of throughout.
- Drill — rapid reps on category identification only. A denial message, minimal context, pick the category. Thirty to sixty seconds each.
The Daily Drill queue is rebuilt from your current mastery state when you visit and then stays stable while you work it. It serves new and learning items plus a mastered-item retention check. There are no push notifications and no daily streak you can break.
Can I replay a scenario?
Yes, as many times as you want. Signed-in practice replays regenerate eligible surface details, such as names, billed amounts and, where configured, dates. The underlying error, stated payer rules and correct answer stay fixed. When dates vary, related dates shift together so the arithmetic stays consistent. The public demo repeats its fixed example; its button says “Try this scenario again.”
You get the reps without memorizing "the one with Marcus."
How is a scenario scored?
The base weights are flagging the evidence (30%), naming the category (30%), choosing the next action (25%), and picking the correction steps (15%). When correction steps do not apply, that 15% is redistributed across the other three components. Evidence flagging and correction steps can earn partial credit, and some scenarios give authored partial credit for a defensible-but-not-best next action. Category identification is all or nothing.
Hints in Standard mode subtract 10% each, after the components are added up.
What is the Readiness score on my dashboard?
A progress measure inside this training program. It combines how many denial categories you've attempted, how many you've mastered, your best exam score, and the current strength of your Drill Mode mastery streaks. The streak term stands in for drill accuracy because the product does not keep a row for every drill answer. It's ours, it means something here, and it means nothing anywhere else. It isn't an industry measure and no employer or payer recognizes it.
What is the Playbook?
The first time you finish a scenario, it creates one entry — the category, scenario title, prevention step, and date. Replays do not duplicate the entry. The Playbook groups itself by category, and you can print or save it as a PDF.
It's the thing you actually keep: your own denial-prevention document, built one denial at a time, from the scenarios you completed.
How does the final exam work?
Ten scenarios drawn from a held-out pool you've never practiced on, unaided, no hints. Pass is 80%.
Retakes are unlimited with a minimum of 24 hours between attempts, and each retake pulls fresh variations. Your best completed score shows on the exam page. When you first pass, the certificate records that passing sitting's score.
If you fail, the feedback screens are the study guide — go back to the categories you lost points in and drill those.
How do I change my email, or delete my account?
Change your email on the Account page. To delete the account, email support@theremitlab.com from the address it uses. Deletion is permanent: your profile, purchases, progress, scores, mastery state, and certificate record go. We retain the normalized email addresses known to that account and the deletion time needed to stop an older payment event from recreating it; the Privacy Policy explains that narrow exception. A refund isn't triggered by deleting — if you want both, ask for the refund first.
Do you email a lot?
A five-email onboarding sequence runs over the first three weeks after purchase. One unsubscribe link ends all marketing and course email and doesn't touch your access to the product. Transactional email — sign-in links, account changes, and Stripe receipts — can still come through while you have an account. Your certificate stays inside the signed-in app rather than arriving by email.
The certificate
What is it?
A certificate of completion. You earn it by passing the final exam at 80% or better; the exam unlocks after you finish Module 6. It is rendered inside the signed-in app, where you can print it or save it as a PDF. It carries your name, the program, the date, your Readiness score, and a certificate ID.
This is the paragraph printed on it, and it's there on purpose:
This is an internal certificate of course completion issued by The Remit Lab (operated by King Tech Solutions LLC). It is not a professional certification, credential, or license, and does not represent endorsement by any certifying body, payer, educational accreditor, or government agency.
What is it not?
It is not a credential. It won't let you sit a certification exam, satisfy a licensure requirement, or hold out as a certified biller. It is not accredited, it carries no continuing-education credit, and no payer or certifying body has reviewed or endorsed it.
We could have made this vaguer. We won't. If a certificate is what you're buying, buy a different product.
So what is it actually good for?
Showing that you finished Module 6 and earned a passing exam score. It records completion inside this training product, but it is not a credential, no employer or certifying body recognizes it, and we can't tell you what anyone will make of it. For a practice owner it's mostly a marker for yourself, and the Playbook is the part you'll keep using.
Can someone verify it?
Certificate verification — a public page showing name, program, and completion date, with the same non-certification paragraph — is planned but not in this version. For now, the printable certificate carries its ID and we can confirm one by email if someone asks.
The name on my certificate is wrong.
Fix your display name on the Account page, then open the certificate again and print or save a new copy. It re-renders with the corrected name.
When something looks wrong
A scenario or lesson looks incorrect. What do I do?
Use Report an issue. It's at the bottom of every lesson and every scenario. Two fields: what's wrong, and your email if you'd like a reply. That's it.
It goes straight to the person who maintains the content. If you left an email and the answer is useful to you, you'll hear back.
Don't paste anything real into it. No patient names, no member IDs, no claim numbers, nothing from a real chart or a real remit. Every scenario in this product is synthetic and we want it to stay that way — there is no upload anywhere in the lab, and the issue report is deliberately two plain-text fields for the same reason.
The scenario's answer contradicts what my payer actually does.
Both can be true, and here's why.
Every scenario states its own payer's rules inside the scenario — the filing window, the authorization terms, the benefit limits. The correct answer follows those stated rules. It is never a claim about what a real payer does, because the product never asserts a real payer's policy.
That's the skill: read the rules in front of you, then diagnose against them. Your payer's real window may be 90 days where the scenario's synthetic payer says 180. When you're working your own denials, the rules that count are the ones in your contract and the payer's current documentation.
If a scenario is internally inconsistent — the stated rules don't support its own answer — that's a genuine bug. Report it.
The content shows an old review date.
Every lesson and scenario shows when it was last reviewed, and the whole library gets a full review annually. A date some months back means it was checked and still stands, not that it was abandoned.
Billing rules, payer policies, and code sets change. Verify anything you act on against current official sources and your own payers' documentation — that's true of any training material, ours included, and it's the habit the lab is trying to build in you.
Something is broken — a page won't load, a score looks wrong, a download fails.
Email us with what you were doing, what you expected, and what happened instead. A screenshot helps. For a scoring dispute, the scenario name and roughly when you ran it is enough for us to pull the attempt and look at it.
Your data
What do you store?
Your account identity and the display name you set; purchase/refund records and access level; lesson progress; simulation attempts and scores; mastery state; and a certificate record if you've earned one. We also keep email signup, delivery, and suppression records and send a fixed, limited set of product-usage events to our analytics provider. If you send an issue report, we store what you typed and the email address you gave with it. Payment or refund exceptions can create an internal operator incident, and our service providers keep ordinary request and operational logs.
After account deletion, the narrow replay-protection record described above remains. When a purchase first creates an account, Auth also holds a short-lived SHA-256 one-way delivery marker until the entitlement transaction succeeds; it never puts the raw Stripe Session ID in that metadata field. Stripe separately holds payment and billing records. The Privacy Policy lists the exact fields and retention rules.
What don't you store?
Patient records on our servers. There is no upload for a real claim, remit, chart note, or image. The only free-form narrative we store is what you type into the two-field issue report, and we ask you to keep real details out of that too. The display name you choose is also stored. Calculator inputs and filing-tracker entries stay in your browser; use a non-identifying internal reference in the tracker rather than a patient name, member ID, or claim number. Stripe — not us — handles card numbers.
Analytics are cookieless and there is no session recording.
Can you see my scores?
Authorized staff can inspect individual learning records when needed to operate the product, investigate a scoring problem, or provide support. We also use aggregate patterns to find content that needs attention. We do not sell your performance data or show it to employers, payers, or other customers.
Delete everything.
Email support@theremitlab.com from the address your account uses. There is no self-service delete control. We delete the account and its account-linked data, apart from the narrow payment-replay protection record described above. Email signups, sequence-send records, and issue reports are separate from the account; ask us to remove those too. We retain an unsubscribe record so marketing email stays stopped. Deletion is permanent and can't be undone.
Contact
Still stuck
Email support@theremitlab.com. It's a small operation — one person reads that inbox, and we aim to reply within two business days.
Things worth including: the email address you purchased with, and for a content problem, the lesson or scenario name.
Please don't send patient information, claim images, remittance advice, or anything else from a real chart. If you do, we'll delete it and ask you to resend without it.
For clinic licensing, say so in the subject line.