Before you buy
"I don't have time for a course."
Then don't take one. Scenarios run about ten minutes each and the whole thing is built as reps, not lectures. You can finish the core skill path over a weekend and keep drilling in five-minute sittings after that. Drill Mode reps run thirty to sixty seconds.
"Will this be current? Billing rules change."
They do, which is why the lab doesn't ask you to trust memorized rules. Every scenario carries its payer's rules inside the scenario itself, every lesson and scenario shows the date it was last reviewed, and the skill being trained is transferable diagnosis plus the habit of verifying against current official sources and your own payer documents.
"Will it work for MY payers?"
The lab teaches the denial patterns every payer variant is built from — eligibility, authorization, telehealth field logic, filing windows, coordination of benefits — and trains you to read any payer's own documents. It never pretends to know your specific plan's rules, and it says so on every screen. No payer's policy is asserted anywhere in this product.
"I'm not a numbers/forms person."
Guided Mode holds your hand through the first scenarios: hints are visible and free, the evidence step tells you how many fields are suspect, and you get feedback after every micro-decision. Plain-English everything, no jargon left undefined. Difficulty ramps only as your accuracy does.
"Why not just hire a biller?"
Hire one. You still need to understand denials to supervise the work — otherwise you're paying a percentage of collections forever and can't tell whether it's being done well. Working through the lab is how you stop being a hostage to a biller and start being a client who can check the work.
"Is this a certification?"
No. You earn a certificate of completion for finishing the lab and passing the final simulation exam. It is not a professional certification, credential, or license, and does not represent endorsement by any certifying body, payer, educational accreditor, or government agency. That wording is printed on the certificate itself. If you want a credential, this is not that, and we won't blur it.
"Do you use real CPT codes?"
No. Service codes here are synthetic teaching codes (SIM-9001, SIM-9003, and so on), as are the modifiers and the denial reason codes, because the real code sets are proprietary publications we won't reproduce. Diagnosis codes and place-of-service codes are real, because those are public. The skill you're building is reading the claim and finding the inconsistency, and that transfers to any code set your system uses.
"Is my data safe?"
No patient data ever enters this product. Every patient, provider, payer, member ID, and claim in the lab is synthetic and fictional. There are no uploads anywhere — there is nowhere to put a real claim even if you wanted to. The only things we store are your name, your email, your purchase, your progress through the lab, and anything you type into an issue report.
Access and billing
What happens after I pay?
Three things, in this order, and they normally take a few seconds:
- Stripe confirms the payment and emails you a receipt.
- We create your account on the email address you gave Stripe and unlock the edition you bought. You don't choose a password and there's no signup form to fill in.
- The thank-you page hands you a sign-in link, and a welcome email goes to the same address with a link straight into your first scenario.
If you land on your dashboard and something you paid for looks locked, sign out and back in once — that refreshes what your session knows about your account. If it's still locked, email us with the receipt and we'll fix it.
How do I sign in?
Go to theremitlab.com/login, enter the email address you used at checkout, and choose Email me a sign-in link. Click the link in that email and you're in.
A few things worth knowing:
- There's no password by default. The sign-in link is the normal way in. If you've set a password on your account, the password fields on the same page work too.
- The link is single-use and expires. If it's stale, request a new one — there's no limit.
- Open the link on the device you want to use. Clicking it on your phone signs your phone in, not your laptop.
- Check spam and promotions if it hasn't arrived in two minutes. Adding our sending address to your contacts stops it happening twice.
- Typo'd your email at checkout? Email us from the address you actually want to use, with the Stripe receipt attached. We'll move the account across.
How do I get a receipt or an invoice?
Stripe emails a receipt the moment the payment goes through — check the inbox for the address you used at checkout.
For a copy later, sign in and open Account. The billing portal link there opens your Stripe records, where you can download the receipt and update the billing name and address that appear on it. That's the usual route for putting your practice's name on it rather than your own.
If you need something the portal can't produce — a W-9, or an invoice formatted for your bookkeeper — email us and we'll send it.
Sales tax is calculated by Stripe based on where you are, and it's shown on the checkout page before you pay.
How do refunds work?
Fourteen days, unconditional, no questions.
Email hello@theremitlab.com from the address you bought with, inside 14 days of your purchase date, and say you want a refund. You don't have to give a reason, and we won't ask for one. No requirement to have finished anything, no proof of use, no retention offer.
What happens next: we refund the full amount to the original payment method, including the $19 Mini-Kit if you added it, and your access ends. Stripe usually takes five to ten business days to put the money back on a card. That timing is the bank's, not ours.
Files you already downloaded are yours to delete — we can't reach into your computer and don't try to. We just ask that you stop using them.
After 14 days we're not able to refund. If something has genuinely gone wrong on our side, say so anyway and we'll sort it out.
Is this a subscription? Will I be charged again?
No. One payment, once. There is no renewal, no seat fee, no plan to convert this into a subscription. Content updates to what you already own are included.
"Lifetime access" means for as long as we run the product. If that ever changes we'll tell you with notice and make the vault assets downloadable first. The templates and checklists you download are yours to keep now, regardless.
What's the difference between the two editions?
Simulator Core — $149 is the whole learning product: six modules, 25 practice scenarios plus variations, Guided and Drill modes, the final exam and completion certificate, the Denial Reasons Library, the auto-assembled Denial Prevention Playbook, three calculators, and five core templates.
Practice Owner Edition — $249 is Core plus the full 15-asset template vault, every calculator as it's released, the printable SOP pack, and the first behavioral-health expansion pack when it ships.
If you're one person learning to read your own denials, Core is the honest recommendation. The Practice Owner Edition earns its price when you're handing job aids to staff or standardizing a workflow across more than one clinician.
Can I upgrade from Core later?
Yes. Sign in, open Account, and take the upgrade. Later upgrades are the $100 list difference between the two editions. The $79 price is only on the thank-you page immediately after you buy Core — it isn't held open afterward, and we don't run it as a recurring promotion.
Upgrading unlocks everything instantly. You don't lose progress, scores, or your playbook.
I bought the wrong edition.
Email us. Inside the 14-day window we can refund and re-purchase, or charge you the difference, whichever you'd rather do.
What's the $19 Front-Desk Mini-Kit, and where is it?
Three printable job aids for whoever books and checks in your clients: the intake data checklist, the eligibility verification checklist, and a one-page staff training sheet. It's the checkout add-on.
If you bought it, it's in Vault under "Front-Desk Kit," alongside your other downloads. It's a standalone bundle — no lessons, no login needed by the person you hand it to. Like every template here, it's educational and needs adapting to your practice.
Can my front-desk person or my associate use my account?
An account is one person's — progress, mastery, and the certificate are all tied to the individual. Sharing a login means two people fighting over one set of scores, and the certificate would carry one name.
For a practice, buy a copy per person, or email us about clinic licensing. Team seat licensing isn't built yet; we'll tell you where it stands rather than sell you something that doesn't exist.
Do I need billing experience to start?
No. Module 1 starts at "what actually happens between a session and a payment." Guided Mode gives free hints and tells you how many fields are suspect. Nothing assumes you've seen a claim form.
If you already work denial queues professionally, this is probably below your level — that's in the "not for you" list on the landing page, and it's there deliberately.
Does this count for continuing education?
No. It carries no CE, CEU, or CME credit, it isn't accredited by any body, and it doesn't satisfy any licensure requirement. It's training you take because you want the skill.
What do I need to run it?
A current browser. It works on a phone or tablet, and the reading and drilling are fine there. Full scenarios are easier on a laptop — you're comparing a claim against an EOB side by side, and that wants the screen.
The simulator is fully keyboard-operable, focus states are visible, and flags and category states are never signaled by color alone — there's always an icon and a label. If you hit an accessibility barrier, tell us; that one we treat as a bug.
Using the lab
Where do I start?
Module 1, then the first Guided scenario. The dashboard's Continue button always points at the next thing, so you can stop thinking about sequencing after day one.
Ten minutes on a scenario beats an hour of reading. If you only have one sitting a week, spend it in the simulator.
How long does the whole thing take?
The six modules run about eight hours of lessons in total. Scenarios are roughly ten minutes each, and Drill Mode reps are under a minute. It's built to be worked through over a few weeks rather than a weekend, and there's no clock — the account doesn't expire.
Do I have to do the modules in order?
Mostly. Modules unlock the scenarios they prepare you for: Module 1 opens Guided scenarios, Module 2 opens the eligibility, authorization, member-ID and coordination-of-benefits scenarios, Module 3 opens the provider and credentialing ones, Module 4 opens telehealth, frequency and necessity, and Module 5 opens timely filing and duplicates. Finishing Module 6 unlocks the final exam.
You can reread anything at any time. Nothing re-locks.
What are the three modes?
- Guided — hints are visible and free, the flagging step tells you how many fields are suspect, and you get feedback after every decision. This is where you start.
- Standard — up to two hints per scenario, each costing 10% of that scenario's score, with feedback at the end instead of throughout.
- Drill — rapid reps on category identification only. A denial message, minimal context, pick the category. Thirty to sixty seconds each.
The Daily Drill queue reorders itself each time you visit, based on what you're weakest at and what you haven't seen recently. There are no notifications and no streak you can break.
Can I replay a scenario?
Yes, as many times as you want. Every replay regenerates the patient name, the dates, the payer's display name, and the session rate — while the underlying error, the payer's stated rules, and the correct answer stay exactly where they are. All the dates shift together, so filing-window and authorization math still adds up.
You get the reps without memorizing "the one with Marcus."
How is a scenario scored?
Four components: flagging the evidence (30%), naming the category (30%), choosing the next action (25%), and picking the correction steps (15%). Partial credit exists throughout — flagging most of the causal fields earns part of the marks, and a defensible-but-not-best next action can carry partial credit that the feedback screen explains.
Hints in Standard mode subtract 10% each, after the components are added up.
What is the Readiness score on my dashboard?
A progress measure inside this training program. It combines how many denial categories you've attempted, how many you've mastered, your best exam score, and your drill accuracy. It's ours, it means something here, and it means nothing anywhere else. It isn't an industry measure and no employer or payer recognizes it.
What is the Playbook?
Every scenario you finish appends one entry — the category, a one-line summary of the case, the prevention step, and the date. It groups itself by category and you can print or export it.
It's the thing you actually keep: your own denial-prevention document, built one denial at a time, in your own order of encounter.
How does the final exam work?
Ten scenarios drawn from a held-out pool you've never practiced on, unaided, no hints. Pass is 80%.
Retakes are unlimited with a minimum of 24 hours between attempts, and each retake pulls fresh variations. Your best score is what shows on the dashboard and prints on the certificate.
If you fail, the feedback screens are the study guide — go back to the categories you lost points in and drill those.
How do I change my email, or delete my account?
Both live on the Account page. Deleting is immediate and permanent: progress, scores, mastery state, and certificate record all go. We can't restore it afterward, and a refund isn't triggered by deleting — if you want both, ask for the refund first.
Do you email a lot?
A short onboarding sequence after purchase, then occasional lessons on reading denials. One unsubscribe link ends all of it and doesn't touch your access to the product. Transactional email — sign-in links, receipts, your certificate — always still comes through.
The certificate
What is it?
A certificate of completion. You earn it by finishing the lab and passing the final exam at 80% or better. It's rendered in your account and you can download and print it. It carries your name, the program, the date, your Readiness score, and a certificate ID.
This is the paragraph printed on it, and it's there on purpose:
This is an internal certificate of course completion issued by The Remit Lab (operated by King Tech Solutions LLC). It is not a professional certification, credential, or license, and does not represent endorsement by any certifying body, payer, educational accreditor, or government agency.
What is it not?
It is not a credential. It won't let you sit a certification exam, satisfy a licensure requirement, or hold out as a certified biller. It is not accredited, it carries no continuing-education credit, and no payer or certifying body has reviewed or endorsed it.
We could have made this vaguer. We won't. If a certificate is what you're buying, buy a different product.
So what is it actually good for?
Showing that you sat down and did the work. It's a record of completed practice — 25 scenarios and a passing exam score — and describing it that way is accurate. It is not a credential, no employer or certifying body recognizes it, and we can't tell you what anyone will make of it. For a practice owner it's mostly a marker for yourself, and the Playbook is the part you'll keep using.
Can someone verify it?
Certificate verification — a public page showing name, program, and completion date, with the same non-certification paragraph — is planned but not in this version. For now, the downloaded certificate carries its ID and we can confirm one by email if someone asks.
The name on my certificate is wrong.
Fix your display name on the Account page, then download the certificate again. It re-renders with the corrected name.
When something looks wrong
A scenario or lesson looks incorrect. What do I do?
Use Report an issue. It's at the bottom of every lesson and every scenario. Two fields: what's wrong, and your email if you'd like a reply. That's it.
It goes straight to the person who maintains the content. If you left an email and the answer is useful to you, you'll hear back.
Don't paste anything real into it. No patient names, no member IDs, no claim numbers, nothing from a real chart or a real remit. Every scenario in this product is synthetic and we want it to stay that way — there is no upload anywhere in the lab, and the issue report is deliberately two plain-text fields for the same reason.
The scenario's answer contradicts what my payer actually does.
Both can be true, and here's why.
Every scenario states its own payer's rules inside the scenario — the filing window, the authorization terms, the benefit limits. The correct answer follows those stated rules. It is never a claim about what a real payer does, because the product never asserts a real payer's policy.
That's the skill: read the rules in front of you, then diagnose against them. Your payer's real window may be 90 days where the scenario's synthetic payer says 180. When you're working your own denials, the rules that count are the ones in your contract and the payer's current documentation.
If a scenario is internally inconsistent — the stated rules don't support its own answer — that's a genuine bug. Report it.
The content shows an old review date.
Every lesson and scenario shows when it was last reviewed, and the whole library gets a full review annually. A date some months back means it was checked and still stands, not that it was abandoned.
Billing rules, payer policies, and code sets change. Verify anything you act on against current official sources and your own payers' documentation — that's true of any training material, ours included, and it's the habit the lab is trying to build in you.
Something is broken — a page won't load, a score looks wrong, a download fails.
Email us with what you were doing, what you expected, and what happened instead. A screenshot helps. For a scoring dispute, the scenario name and roughly when you ran it is enough for us to pull the attempt and look at it.
Your data
What do you store?
Your email address, the display name you set, your purchase and entitlements, your progress through lessons, your simulation attempts and scores, your mastery state, and your certificate record if you've earned one. If you send an issue report, we store what you typed and the email address you gave with it. That's the list.
What don't you store?
Patient data of any kind. There is nothing in this product that accepts a real claim, a real remit, or a real chart note, and no upload anywhere. The only free text you can submit is the two-field issue report, and we ask you to keep real details out of that too.
Analytics are cookieless and there is no session recording.
Can you see my scores?
We can see aggregate patterns — which scenarios people fail most often — because that's how we find bad content. Your individual record is yours. Nothing about your performance is sold, shared, or shown to anyone else.
Delete everything.
The Account page deletes your account and its data. It's immediate and it can't be undone.
Contact
Still stuck
Email hello@theremitlab.com. It's a small operation — one person reads that inbox, and we aim to reply within two business days.
Things worth including: the email address you purchased with, and for a content problem, the lesson or scenario name.
Please don't send patient information, claim images, remittance advice, or anything else from a real chart. If you do, we'll delete it and ask you to resend without it.
For clinic licensing, say so in the subject line.