Refund Policy
Page title: Refund Policy
Effective: August 5, 2026 · Last updated: August 12, 2026
14 days. No questions.
If you buy the Denied Claim Simulator and it is not what you wanted, email us within 14 days of your purchase and we will refund you in full.
We will not ask why. We will not ask how much of it you completed. There is no form, no exit survey, and no retention offer.
What "unconditional" means here
It means what it says:
- It does not matter how many scenarios you finished.
- It does not matter that you downloaded the templates.
- It does not matter if you already took the exam.
- You do not have to give a reason. If you want to tell us what was wrong, we would like to hear it — but it is not a condition of the refund.
We wrote it this way on purpose. A refund policy with conditions turns a two-minute email into an argument, and nobody needs that.
How to ask
Email support@theremitlab.com from the address you used to buy, within 14 days of the purchase date.
Say "refund" somewhere in it. That is the whole process.
If you cannot email from the original address, send us the receipt or the last four digits of the card and we will find the order.
What happens next
We start the refund through Stripe, usually within two business days. The money goes back to the original payment method. How fast it lands is up to your bank — typically 5 to 10 business days.
Any sales tax collected on the purchase is refunded with it.
We will confirm by email when the refund is sent.
What a refund does to your access
Access backed by the refunded purchase ends when the refund succeeds. If another unrefunded purchase independently backs the same access, that access remains. A successful full refund deletes your certificate record only if that refund ends your last active backing for learning access; refunding an expanded-access upgrade alone returns you to the access from your underlying purchase and leaves the certificate record in place. Anything you already downloaded is yours to keep — we are not going to chase PDFs — but the license tied to the refunded purchase ends with the refund.
An expanded-access upgrade depends on active learning access. If a full refund ends your last backing for that learning access, the dependent upgrade also becomes unusable. Marking that access inactive does not itself refund the separate upgrade charge, so we open an operator review and complete its refund or other needed Stripe reconciliation as part of the same case.
Your account itself stays unless you ask us to delete it, so a later purchase picks up where you left off.
The 14 days runs from each purchase
- Any first-purchase product — a profession package or a historical Simulator Core or Practice Owner Edition purchase: 14 days from the purchase date.
- Order bump (the Front-Desk Denial-Prevention Mini-Kit): covered by the same 14 days as the order it was added to. You can refund the bump on its own and keep the course, or refund the whole order.
- Expanded-access upgrade — whether you took the receipt offer during its 24-hour eligibility window or upgraded later from your account page: its own 14 days, running from the upgrade date. Refunding the upgrade returns you to the access from your underlying purchase rather than cancelling everything.
- Any other separately listed add-on or expansion pack: 14 days from its purchase date.
After 14 days
After 14 days we do not issue refunds. The window is short, unconditional, and clearly stated, and that is the trade.
Two things are still true after day 14. If something in the product is broken or wrong, tell us — every lesson and scenario has a "Report an issue" link, and that is how the content gets fixed. And if you were double-charged or something went wrong with the transaction itself, email us; that is a billing error, not a refund request, and we will fix it.
If you are thinking about a chargeback
Email us first. A refund takes one message and lands faster than a chargeback. Filing a dispute instead of asking just adds weeks and a bank in the middle.
Repeat purchases
The refund itself is unconditional, every time. But if someone repeatedly buys and refunds the same product, we may decline to sell to them again. That is about future sales, not about withholding a refund you are entitled to.
If we change this policy
We may change this policy for future purchases. The policy that applies to you is the one published when you bought. A change never shortens the window on an order that has already been placed.
Statutory rights
Nothing here takes away rights you have under applicable consumer law.
Contact
support@theremitlab.com King Tech Solutions LLC, d/b/a The Remit Lab